Last updated: 1 November 2026
This policy explains how Solutionware Pty Ltd (ABN 81 630 109 643), trading as My Naplan (“MyNaplan”, “we”, “us”) collects, uses and protects personal information when you use mynaplan.com.au. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Information we collect
| When | What we collect |
|---|---|
| You create an account | Name, email address, username and password (stored encrypted). |
| You use practice tests | Your answers, scores, attempts and progress. |
| You contact us | Your email address and the content of your message. |
| You browse the Site | Technical information such as IP address, browser type, pages viewed and cookies. |
We don’t ask for your child’s school, date of birth, address or NAPLAN results, and we ask you not to enter them anywhere on the Site.
Children’s information
MyNaplan is designed for parents and carers. Accounts should be created by a parent or guardian, who may let their child use the account under supervision. We collect only what’s needed to save practice progress, we don’t show advertising targeted at children, and we never sell personal information. If you believe a child has given us personal information without a parent’s consent, contact us and we’ll delete it.
How we use information
- To provide your account and save practice test progress.
- To reply to your messages.
- To keep the Site secure and working, including preventing spam and abuse.
- To understand how the Site is used, so we can improve it.
- To send you emails you have asked for. You can unsubscribe at any time.
Cookies
We use cookies to keep you logged in, remember preferences, protect the Site and measure how it is used. You can block cookies in your browser settings, but some features, like logging in, won’t work without them.
Who we share information with
We don’t sell or rent personal information. We share it only with service providers who help us run the Site, such as our web host (in Australia) and our security and content delivery provider (Cloudflare), and only as needed to provide their services. Some providers may process data outside Australia. We may also disclose information where required by law.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including encrypted connections (HTTPS), secure hosting and restricted administrator access. We keep account information while your account is active and delete it within a reasonable time after you ask us to close your account.
Access, correction and deletion
You can ask to access, correct or delete your personal information at any time by emailing [email protected]. We’ll respond within 30 days.
Complaints
If you have a concern about how we’ve handled your information, email us first and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.